About
Dexter Tazvinga is a results-driven Product Management professional with over three years of experience spanning B2B SaaS support, UX/UI design, and frontend development. Google Certified in UX/UI, he excels at driving user adoption, optimizing processes, and crafting intuitive web/mobile interfaces. His expertise in Figma and IT support, combined with strong cross-functional collaboration and data-driven decision-making, enables him to deliver high-impact solutions for edtech products, consistently reducing resolution times and boosting user satisfaction.
Work
Harare, Mashonaland Central, Zimbabwe
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Summary
Led frontend development and technical support for a B2B SaaS platform, significantly improving user experience, operational efficiency, and platform uptime.
Highlights
Developed and maintained React-based interfaces for Akello Code4Kids, directly enabling over 5,000 student registrations and enhancing platform accessibility.
Automated platform usage reporting via Google Sheets API, slashing manual workload by 30% and improving data availability for strategic decisions.
Resolved 50+ monthly technical issues for the B2B education model, consistently maintaining 99% platform uptime and ensuring seamless service delivery.
Streamlined account lifecycle management for 20+ institutions through Python scripts, enhancing operational efficiency and data integrity.
Harare, Mashonaland Central, Zimbabwe
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Summary
Provided critical technical support and collaborated with engineering teams to resolve complex issues, enhancing customer satisfaction and data accuracy.
Highlights
Debugged and escalated critical technical issues to engineering teams, reducing resolution time by 10% through efficient problem diagnosis and communication.
Managed and optimized Zendesk CRM databases, enhancing data accuracy by 25% via automated validation checks.
Collaborated cross-functionally with product teams to replicate and resolve critical UX pain points, contributing to a 95% CSAT score.
Harare, Mashonaland Central, Zimbabwe
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Summary
Developed technical training and support workflows, significantly boosting product adoption and customer satisfaction for a diverse client base.
Highlights
Designed and delivered technical training modules that increased product adoption by 40% across a portfolio of 200+ clients.
Developed and implemented customer support workflows within Jira, leading to a 20% increase in overall customer satisfaction.
Languages
English
Skills
Product Tools
Figma, Adobe XD, Jira, Trello, Zendesk, Google Analytics.
Frontend Development
HTML/CSS, JavaScript, React, Responsive Design.
UX/UI Design
Wireframing, Prototyping, Usability Testing, Material Design.
Support Systems
CRM Management, Ticketing Systems.
Soft Skills
Adaptability, Clear Communication, Time Management, Cross-functional Collaboration, Data-Driven Decision Making, Problem Solving.
Scripting & Automation
Python Scripting, Google Sheets API Automation.